Return Policy

REFUNDS

1.. No refunds will be made on products after October 24th. All refunds will be for store credit only.

2.. Products must be returned within 15 days from the date it was received by you.

3.. You notify us by email or call us 702-682-6677 as soon as possible, explaining which item you want to return and why it needs to be returned. You will receive a "RMA" return number and the address where to ship the return to via email.

4.. The product must be in its original packaging and unused. The product must be returned with a copy of the receipt enclosed in the box.

5.. Refunds do not include shipping charges and a 15% processing charge on returned items.
 

EXCHANGES

1.. Products being exchanged for the same item must be returned within 15 days from the date it was received by you.

2.. You notify us by email or call us 702-682-6677 as soon as possible, explaining which item you want to return and why it needs to be returned. You will receive a "RMA" return number and the address where to ship the return to via email.

3.. The product must be returned with a copy of the receipt enclosed in the box.
 

DAMAGED PRODUCTS

If you receive an item damaged during shipping, notify the carrier that you need to file a claim, and then give us a call at 702-682-6677 to let us know.

 

Please let us know if you have any further questions about our return policy. You can email us at support@halloweenconnection.com or call us at: 702-682-6677.